⚖️ Terms & Conditions

Up & At Em Community Initiative

Effective Date: June 6th, 2026
📧 Upatemcommunity@gmail.com
📞 617-308-9878
📍 Boston, Massachusetts & surrounding areas

These Terms & Conditions (“Terms”) govern your use of the Up & At Em Community Initiative website and services. By accessing our website, submitting a form, booking a service, or engaging with our team, you agree to these Terms in full.

🤝 Purpose of Services

Up & At Em Community Initiative is a community-based support organization providing non-clinical, non-emergency services including:

• Resource navigation and referrals

• Housing and shelter guidance

• Recovery and treatment connection support

• Peer mentorship and community outreach

• General support and stabilization guidance

Our services are designed to connect individuals to existing community resources. We do not provide medical treatment, legal advice, or emergency response services.

⚠️ No Emergency Services

We are not a crisis hotline or emergency response provider. If you are experiencing a medical emergency, immediate danger, or crisis situation, you should call 911 or contact appropriate emergency services immediately.

📌 No Guarantees of Outcomes

We make every reasonable effort to connect individuals with appropriate services; however:

• We do not guarantee housing placement

• We do not guarantee admission into treatment programs

• We do not guarantee availability of external services

• Eligibility and acceptance are determined by third-party providers

All outcomes depend on availability, eligibility, and external agency decisions.

🧭 User Responsibilities

By using our services, you agree to:

• Provide accurate and truthful information

• Use services respectfully and lawfully

• Not misuse, harass, or abuse staff or systems

• Understand that services are voluntary and supportive in nature

We reserve the right to refuse or discontinue services in cases of misuse, abuse, or unsafe behavior.

🔐 Confidentiality & Information Use

We treat your personal information with strict confidentiality. Information may only be shared:

• With your consent

• To connect you with requested services

• When required by law or safety concerns

For full details, please refer to our Privacy Policy.

🔗 Third-Party Services

We may refer or connect you to third-party organizations such as shelters, recovery programs, healthcare providers, or social service agencies. We are not responsible for:

• Their actions or decisions

• Their availability or policies

• Their outcomes or service quality

🌐 Website Use

You agree not to:

• Attempt to disrupt or damage the website

• Submit false or misleading information

• Use the website for unlawful purposes

• Interfere with other users or services

We reserve the right to restrict access to the website at any time.

📍 Mobile & Appointment-Based Services

Our services are provided through:

• Phone and text communication

• Email communication

• Zoom or virtual meetings

• Scheduled in-person meetings at agreed safe locations

All in-person meetings are by appointment only and must be mutually agreed upon.

⚖️ Limitation of Liability

To the fullest extent permitted by Massachusetts and U.S. law:

• We are not liable for decisions made based on our guidance

• We are not responsible for outcomes of third-party services

• We are not responsible for indirect, incidental, or consequential damages

Use of our services is at your own discretion and responsibility.

🛡️ Indemnification

By using our services, you agree to hold harmless Up & At Em Community Initiative, its staff, volunteers, and partners from any claims, liabilities, or damages arising from your use of services.

🔄 Changes to Terms

We may update these Terms at any time. Updates will be posted on this page with a revised effective date. Continued use of services indicates acceptance of updated Terms.

📩 Contact Information

Up & At Em Community Initiative
📧 Upatemcommunity@gmail.com
📞 617-308-9878